Before You File a Complaint - Know What to Expect!
The State Board of Veterinary Medical Examiners investigates complaints alleging violations of the Maryland Veterinary Practice Act. Our goal in these investigations is to maintain the integrity of the veterinary profession and to ensure that all licensees adhere to a minimum standard of care. Formal disciplinary action will only be taken when evidence gathered during a complaint investigation indicates that the care provided fell below the minimum standard. It is highly unlikely that the Board will revoke a license if a veterinarian makes an error in judgment. The Board is much more likely to order the licensee to undergo additional training and education or meet other conditions to improve their skill level.
Unless the Board issues a formal disciplinary action, details of how the complaint is resolved are not available to the public, including the complainant. You will be notified when the investigation is complete; however, the Board’s decision is final. A complainant has no right to request a hearing and no right to appeal. If you are seeking a punitive action or restitution, consult an attorney or contact the Maryland Conflict Resolution Service.
The Board takes every complaint seriously. We want to hear when you have had a negative experience that you believe needs to be addressed. This process improves the skill level of our licensees and helps us set new policies and regulations to improve the quality of care.
By moving forward with a complaint, you are verifying that you have reviewed our website for information about the investigatory process and that you understand the possible outcomes. We ask that you verify that you have done this to ensure you know what to expect by filing this complaint and are not disappointed with any result.
Important: The Maryland State Board of Veterinary Medical Examiners has no jurisdiction over financial disputes, fees or pricing. For these disputes, we recommend you contact the Maryland Conflict Resolution Service. The Board has no jurisdiction over non-licensees, such as rescue groups or humane organizations. For those complaints, consider contacting your county animal control agency, State’s Attorney’s Office, Better Business Bureau, or the Attorney General’s Consumer Protection Division.